Vodafone
Irrelevant Charges

To Department of Telecommunication,

Sir,

i am vikram soni using vodafone postpaid number 9953442004. I have activated a 3g data plan for Rs. 100.

and accordingly i got 300 mb of data usage. but i have used approximately 332 mb of data and accordingly

i should have been charged for the excess usage of 32 mb. but in my bill dated 24 dec. i have charged

a rental of rs 100 and rs 686 for internet charges. They have charged me for the whole usage without giving

me the discount of 300 mb. When i told customer care about the same the gave me a reference number

i.e 320331520. for my query and told me that my issue will be resolve within 2 days. but i have not got any

reply. since then i have explained the same issue to many of vodafone representatives. but all in vain. the do

told me that they will let me know about the problem but no reply. i have talked to arround 10 persons and

all are saying that my issue will be resolved. its been 15 days i am trying for the and today when i called them

they told me that i will not get any discount because i have deactivated the plan on the same day when i used

the data. My issue is that if they are telling that pack will be activated after midnight they should also tell that

if a consumer deactivated the pack within same day of consumption the discount will not be given.

Sir they should have told me about the same but they did not. It is totally irrelevant charges.

Please do something in this regard.

Hoping a positive reply form you.

Thanks