Dear Sir,
This is for your kind notice that my problem (GPRS) is still persist,
today I have received a message from no 919871999147 at 11:49 am,
quoted as -
"Dear Mr. Khurshid we need to informing you that your gprs complain
has been resolved. thanks Airtel Customer Service"
My problem remains the same, that is whenever I get EDGE on my cell
the speed goes down very dramatically, i don't get enough speed to
carry on my surfing then.
But whenever i lose EDGE signal the speed get a little better, but
still so slow to open up even my email account. The maximum speed that
I receive is only around 4 to 5 kBps.(with out EDGE) and with EDGE
it's not more than 2 to 3 kBps.
Sir, I have been also told from some Customer Care Executive (CCE)
yesterday evening that my issue may take time to get resolved, I asked
him how much time, and he said he cannot make any promise.
My GPRS speed issue remains the same, and I am waiting for it to get
resolved. Along with it the most nearest functioning tower that is told to me form
some CCE is about 2.5 Kms form my place. This is a big issue, my calls
get dropped while in between conversations, Sometimes in a few
seconds. I feel like I'm paying extra to use Airtel in my Area.
Sir, please look after my complain. It is not a small locality, and
even in my house we have 3 working Airtel numbers. There must be
plenty out there.
Thanking you!
Nihal Khurshid
919897149524
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