I have problem with Airtel servics. The following is the text of complaint I have written to them BUT TO NO USE! Can any one help.?
Solve/write me at: [email protected]...
&&&&&&&&&&&&&&&&&&&&&&&&&&&&--Dear,
The following is the ordeal I face with Airtel's services. But as per Airtel may be an enhanced experience for me with Airtel!!
To narrate the pain:
I bought the number 7893286506 on 18th Sep 10 from Lalitha Communications, RTC X Roads, Hyderabad, AP submitting the duly filled application along with address and identity proof docs etc. The number was not activated till 1st October. I could get it activated after a many visits to the agent and writing many mails to Airtel (I can produce all the mails if need be)
Secondly, Calls were barred on the mobile since 13th Oct 10 stating incomplete application. The connection was restored on15th Oct 10 only after exchange of heated mails with Airtel and personal visits to Airtel agent.
Again the calls were blocked on the mobile since 21st Oct 10 without stating any reason and were restored after writing to Airtel.
Worstly again, since 2nd Nov 10, calls were blocked with a message that the number is invalid. I have written to Airtel at [email protected] on the same day with reminders on 4th, 8th, 10th, 11th Nov 10
I also visited Airtel Office at Begumpet, Hyderabad on 13th Nov 10 and lodged a complaint with one Ms Guna (on 123) who informed me that the number became a free number due to non-usage. They insisted me to submit all documents and photo afresh. I denied because it is a new number and I got the connection only after I submitted all valid papers very recently. She assured me to do the needful before 3:00 PM of 15th Nov. I was given nodal officer's email id for further escalation. On 14th Nov I got a reply from Airtel mentioning that the disconnection was done due to non-usage, asking to submit all docs and there would be activation fee and security deposit for restoration.
On 15th Nov 10 I wrote to Airtel copying to [email protected] mentioning that their claim of disconnection due to non-usage was wrong as we were using till disconnection and hoped it would be resolved.
On 16th Nov I got a message on my alternate mobile to say that disconnection was not wrong and no concern found. On the same day I wrote to airtel again challenging their claim as we were using the mobile till 28th Oct until disconnection. I informed that I can prove it by providing the call logs from SIM card data and requested them to verify from the call log data on the servers.
On 17th again I wrote to nodal officer asking to take action on this immediately and requested for next level of escalation to prove the continuity in usage and to disprove their claim.
There is no reply or action and the number still remains inactive.
In this connection, I would re-iterate to you (hoping you are next higher level authority) that:
1. The connection is very new and we submitted all relevant geniune papers and as such we need no resubmission of papers.
2. Your claim of disconnection followed by non-usage is wrong and we have been using till 28th Oct and disconnection was on 1/2 Nov 10. I have the SIM card data to prove. Your system could be buggy. Please verify from back end call logs but not the system your call office/front office people use.
3. The disconnection is wrongful, unwarranted, unreasonable and for no fault of mine, so your claim is wrong. As such I need not have to pay activation fee/deposits whatsoever.
4. Request you to look into this immediately and restore connection at once.
5. Airtel's unprofessionalism in customer service and non-ownership of issues raised by customer had put me amply to utmost discomfort and waste of time.
6. Only standard automated replies to mail are being sent with no action. 24 hrs standard SLA is mentioned to solve but no hopes of a resolve even after waiting inadertently longer time.
7. No transparency for further escalation or no contact number of customer care are provided despite requested.
8. PLEASE RESOLVE THIS AND PROVIDE THE SAME NUMBER BACK TO ME
AS THIS IS PUBLISHED TO ALL STAKEHOLDERS FOR COMMUNICATION.
9. PLEASE APPRECIATE THAT I AM BUSY PROFESSIONAL WITH TIME TO SPARE FOR OTHER WORK BEING PREMIUM. AIRTEL'S UNPROFESSIONAL APPROACH PUT ME TO MAXIMUM DISCOMFORT
10. LET ME KNOW CONTRACT OF NEXT LEVEL ESCLATION.
Regards
M Murali Sai
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