This is an odd issue which even Airtel folks are unable to explain to me. The Airtel bill arrives promptly on 26th of every month, and sometimes I miss paying the bill because it was difficult for me to keep track of these bills, and as other household bills arrive at the beginning of the month. Hence, I requested Airtel to send the bill on 5th of every month, for which every one from top to bottom at Airtel are referring to a mysterious "policy" or that the bill is "pre-determined". As a customer, I simply do not understand why their system lacks this flexibility to accommodate this request. Are they really fit to be a national player in broadband if they cannot address small issues like these. There used to be a time where customer was the king. Now the way Airtel responds it appears as if they want to quit this industry ASAP.
I am showing the transcript of my communications with them down below. This is just to show the great lengths I have gone to try to get a job done, and the apathy of the existing Airtel setup.
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[email protected] [[email protected]]
Sent: Friday, November 04 6:28 PM
To:
Poornachandra Upadhya
Dear Mr. Upadhya,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding to your e-mail.
With reference to your e-mail dated 04/11, you have expressed concern regarding bill cycle change for your airtel account number 16066213.
Please accept our sincere apologies for the inconvenience caused. We value the relationship built with you and trust that one odd, unfortunate incident will not come in the way of this association. We would like to reiterate that we share your anguish and have taken adequate action to ensure the non-occurrence in future.
We wish we could do this for you however, as per the policy we regret to inform you that we would not be able to process your request for bill cycle change.
It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Disclaimer:
Please feel free to speak to our call center executive on 121 (Queries) and 198 (complaints or requests). You may also email us at [email protected].
If your requests or complaints are still unresolved, you may get in touch with our Nodal officers at 080-41115338 between 9:30 AM and 6:30 PM, Monday to Friday. You may also email us at [email protected].
If you do not receive a satisfactory response from our Nodal officers, you may send an email at [email protected] or you may call at 080-41115201 between 9:30 AM and 6:30 PM, Monday to Friday.
Nodal Office.
airtel Telemedia Services
Assuring you our best of services
Yours sincerely
Jaishree
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=08 8 B748D8EF0157B9EE82F5BBAC3C6C0CBCF315A9934A7E8286AA9E22464A4ED2D66A8D1395BBDCA345AA2&refno=Qrc20411111711286445979
&&&Original Message&&&-
From: Poornachandra. [email protected]
To: [email protected]
Cc:
Sent: 04/11 05:08:07 PM
Subject: FW: REGARDING PHONE / BROADBAND FOR 080-42002516 [|BAL|Qrc23110111410346373296|]
Hi,
I do not understand what policy is being referred to here?
Is the customer supposed to cancel the services again with Airtel, and get
airtel services again to get a convenient billing cycle?
Thanks and regards,
...
...
...
Poornachandra Upadhya
Manager - OE
LOGO 2
...
...
...
Office Phone: 91 90 41044544 | Mobile: 91 9449051275 |
Poornachandra. [email protected]
From: [email protected] [mailto: [email protected]]
Sent: Friday, November 04 1:13 PM
To: Poornachandra Upadhya
Subject: Re: REGARDING PHONE / BROADBAND FOR 080-42002516
[|BAL|Qrc23110111410346373296|]
Dear Mr. Upadhya,
Warm greetings from airtel Telemedia Services.
We regret for the delay in responding to your e-mail.
With reference to your e-mail dated 31/10, you have expressed concern
regarding bill cycle change for your airtel account number 16066213.
We wish we could do this for you however, as per the policy we regret to inform
you that we would not be able to process your request for bill cycle change.
We regret for the inconvenience caused to you
It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.
Disclaimer:
Please feel free to speak to our call center executive on 121 (Queries) and 198
(complaints or requests). You may also email us at [email protected].
If your requests or complaints are still unresolved, you may get in touch with
our Nodal officers at 080-41115338 between 9:30 AM and 6:30 PM, Monday to
Friday. You may also email us at [email protected].
If you do not receive a satisfactory response from our Nodal officers, you may
send an email at [email protected] or you may call at 080-41115201
between 9:30 AM and 6:30 PM, Monday to Friday.
Assuring you our best of services
Yours sincerely
Deepa
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=1B7D848DF618
7A9CE22660A2EC2C51B0DA2668A9D216B02467ABEA2E66A7E92A68ABE3276A91F2187395FF
7&refno=Qrc23110111410346373296
&&&Original Message&&&-
From: Poornachandra. [email protected]
To: [email protected]
Cc:
Sent: 31/10 02:54:59 PM
Subject: FW: REGARDING PHONE / BROADBAND FOR 080-42002516
[|BAL|Qrc23110110910436364820|]
Hi,
So far everyone related to Airtel is expressing regrets but not providing
concrete reasons as to why this cannot be done. Please advise.
I intend to take Airtel to consumer court on this one if flimsy reasons are
provided again.
Thanks and regards
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