I have been a loyal postpaid customer for more than an year. Always paid on time at times before time. I was completely satisfied but this incident has left me with no option other then to change my service provider.
I use a Data package of Rs. 149 which gives me 2GB free data usage. I also have a credit limit of Rs. 1600. And I got a bill of Rs. 2844??
Firstly, why is credit limit there for??? No warning that I had exceeded it, customer care say that they don't have a system to notify, then why have Credit limit.
Secondly, My total calls, sms & plan charges is Rs. 450 and i have been charged for 2300 for 200 MB extra data usage. Without any warning of what is your data usage, they don't have a system to know how much data has been used... awesome. When you call for approx. bill I get a figure of Rs. 5000 but when bill comes its Rs. 450 but this time Rs. 2844. How do someone get an idea of how much they have used???
This is simply put as... cheating... there is no system to monitor your usage.
I was so happy at a time I wanted to upgrade to 3G but know I think I change my service provider.
I have sent many mails to [email protected], they only reply asking for information... with no resolution.
Giants like Airtel should understand that they are now not doing something different... you have good competition and something that would make you stand out is your service and transparency... You are not good at both... You soon loose your customer base.
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