Dear Sir / Madam,
This is to bring to your attention that my Blackberry service (299 plan) has been non-functional since the night of the 11th August on my Airtel connection (9840925298).
A ticket was raised to this effect (Complaint # 33559118) on the 13th of August and a resolution date of 17th August was conveyed.
In an effort to reset the services, the support centre decided to deactivate and re-activate my services but did not succeed, and since then my service has been in the "Pending for Activation" status.
Numerous emails to [email protected] and repeated calls to the Support services (7070) as well as the Nodal Officer south region have not been able to resolve the problem. I have been told that the support staff has escalated the issue and has also spoken / written to the back-end technical team about it, although there has been no positive response from them. Various deadlines committed to me by your support staff have not been met and the service still remains inactive as of 09th September
As of today morning, I was informed by the Nodal officer south that Airtel is not able to solve my problem and are facing similar issues with a number of other customers. This challenges the faith in Airtel's technical capabilities, Support services and longevity for all of those users who are suffering.
I have always appreciated Airtel's service quality until this time and would hate to have to change my service provider, but you are leaving your customers with little choice.
Kind regards,
Ajay
Phone Number: 91 98409 25298
Blackberry Plan: 299
ajaytikare (at) hotmail (dot) com
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