AIRTEL BROADBAND HAS CHARGED FOR AN AMOUNT OF RS1000/- FOR A INTERNET CONNECTION INITIALLY COMMITIED TO INSTALL IN 2 DAYS WHICH GOT EXTENDED TO 4 DAYS WHEN THE PAYMENT WAS DONE. ON THE 4TH DAY ON INQUIRY WITH THE CALL CENTRE IT WAS INFORMED THAT THE AREA I AM RESIDING THERE IS NO CONNECTION AVAILABLE AND NO CONNECTION CAN NOT BE PROVIDED.
NEXT DAY THE SALES AGENCY (MOON KIRAN) WAS CONTACTED FOR DETAILS THERE WAS NO INFORMATION OR A REVERT FROM THEM THE SAME WAS ESCALATED TO THE CUSTOMER CARE NODAL OFFICER WHO SAID THAT HE CANNOT GET A CONNECTION AS THE CAPACITY FOR THAT AREA IS CROSSED AND YOU WILL HAVE TO WAIT FOR 15-20 DAYS.
I MENTIONED TO HIM THAT I AM NOT INTERESTED IN A CONNECTION AS I WOULD NOT LIKE TO WAIT FOR SO LONG PLEASE REFUND MY MONEY. TO WHICH I AM INFORMED THAT IT WILL TAKE ANOTHER 15 DAYS TIME TO PROCESS THE REFUND. SO BASICALLY I AM STUCK EITHER WAYS. I ESCALATED THE SAME TO THE APELLATE OFFICER WHICH INTURN HELPING ME IS DICTATING TERMS AND ARGUING.
DETAILS OF CONNECTION: CH1005236, Ms. Brinda & DS PREM from MOON KIRAN (FSO CODE: DS2108014 MOBILE NO.9677100053/9677292801)
NODAL OFFICER: SANTOSH, APELLATE OFFICER: ARVIND. AIRTEL COMPLAINT NO.30065982.
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