We applied for a Airtel broadband connection on 16July11. Within an hour the airtel sales representative was at our door for signing the papers and collecting the 500 bucks (cash) installation charge. Even then we should have been understood their unprofessional ism as they didn't even give us a receipt and on insisting on providing us with some proof, He reluctantly provided us with the copy of the application. The sales person and the point of contact (Mr. Santosh) both assured us that the installation would be done within 3 working days. Its now been almost 3 weeks and we have not even received a call from airtel regarding our broadband application. Each time we call up Mr. Santosh to give an eta, he assures us the installation would be done in another 2 days - giving up a gamut of excuses ranging from application was not uploaded as the server was down for more than a week, then the work order was generated without code etc.
On insisting that he refund us the installation money, he started to procrastinate.
If such is the experience with airtel pre installation, i shudder to think what should be post that.
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