Unfair practice of Airtel Basic and broadband services.
I bought the WIFI through Airtel on 19th June’11 vide 21354 by paying Rs. 1499/- in cash. Initially, I had the modem since 2005. On 1st Aug’11 I lodged a complaint as my broadband was not working. Engineer came and declared that WI FI that procured in June’11 is not responding so it needs to be replaced. I spoke to 198 helpline at airtel to replace this but the suggested to contact manufacture as same was in warranty. Manufacture refused to entertain me and requested to speak at airtel. Then I again lodged a complaint vide ref no 5538108 & 5618772, date 12th Oct’11. But these complains were closed without speaking to me. At last I lodged a complaint to disconnect my line as they are not honor my request and ready to believe that wifi is only 3-4 months old. Before disconnection I was been contacted by several persons from the airtel and assured me to replace my faulty wifi but nothing have been done and line got disconnected. Then I contacted the nodal office through email and register a request to resume my line vide ref no. 6383354, 6130044. Nodal officer had assured me to replace the same after verified the invoice (attached with mail). Consequently I requested to resume my lines with copy to [email protected]. However nodal officer was agreed to replace the same and ensure me to wifi will be replaced by 29th Oct before 9.18 hrs vide 6344578 dated 28th Oct’11. Sice no one had turned up I again contacted to customer care for replacement. This time I got shocked to know that the service request no 6344578 was been closed as same has been replaced by Zafar, mob # 8826291692.
After that I contacted nodal officer and appellate at airtel and briefed the problems I have been facing by dealing with airtel.
Today I got a mail from nodal office that order/request no 6344578 has been revoked without giving any reason and my all requests have also been closed including request that was registered with appellate (ref no 42132709 dated 3/11) to restore the line and replace wifi. Then I again contacted the customer care to reactivate my line vide 6719648, 01/11.
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