Re: Airtel
I m your prepaid subscriber using 9890475540 since 4 years.
Earlier before using ur services in Maharastra, i was using your services in Gujarat too. n was quite satisfied with the services n have recommended n later have used your post paid connections for my organization.
It was a positive image in my mind about Airtel and I have chosen Airtel in Maharastra. But after quite a long time I m finding this is very difficult to continue or refer your services to any one.
My Major escalation is that,
1- I don’t have your proper coverage both in my residence as well in my office area i.e Dhanori rd & Kondwa Pisoli, the whole day in my office coverage comes and goes, maximum time i m out of the coverage area, (this is really surprise me when i see your TV Commercials stating that you have the widest network.), where as i m located in an upcoming IT City of Country. And it should have the network all the corner of the city.
2- Last month i was debited quite for 3-4 times for using some value added services. For my surprise i m not aware about if i have used ones? ya I have accepted one i have continued caller tone for another month but beside that i haven’t? But still I was debited the amount.
After being debited when i have tried to find out why i was debited, i have called your call center. But for my surprise your call center in on answering machine, no body is there to attend your queries. I have tried several times and several numbers. But no result all in vain.
I think for Pre Paid connections, airtel doesn't feel to give services? Since last two years i was using Idea along with your service, n i was quite satisfied with it. Know in another company we are using Reliance Connection, they have the proper network all over in India.
At last being an old n loyal customer my request to please refer my case. I m waiting for the positive response regarding my concern. I believe Airtel believes in customer satisfaction n value each n every customer. Waiting for positive response.
On 18.5.2007 again Approx Rs. 100/- was deducted from my prepaid amount. Rs. 30/- was debited for my Caller tune, but I m fail to understand Why Rs. 70/- is deducted from my account.
Being a loyal customer, still I m waiting for the reply, don’t force me to make this issue in public, I know how to flash this matter up. I will make it in both print n electronic media.
Waiting for replay and credit in my account.
Thanks & Regards
Kaushal Rathod
9890475540
[email protected]
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