As i have taken a prepaid connection of number 98406 90474 3 months back. The Sim number is:89914000000636311306. It has a credit balance of Rs 300 in it till now. And it got disconnected 15 days back without my knowledge. As i conntacted the Airtel Customer care office in Prince Manor the representative connected me to the customer care officer of prepaid section. He told that as the number is not been used for 30days so it has been disconnected & the number is free n will not get the number. And i asked the customer care person he told that it will get disconnected if it not used for 45 days. they only don't know wht is a specific period. Wht the hell they think of them self as we r earning for our self not for them My 1) it was not informed me regarding the 30days issue, 2) n if the validity is given for 1 yr how the dissconnect the numnber if i use or not use it as it my wish to use the number when ever i requried. Is that not u that decide & other network provider does not have any issue like this as my number for vodafone nuber (9786233888) was off for more than three months but it is activated till now. 3) i want my money back in this u take the number or give another number i don't care & 4) Ur customer care executive does now to speak to a customer wht will they handle custmers. And u guys a cheating on our face itself. and it not a matter of money but the way u keep a relationship with a customer.
I also have worked for Airtel in bangalore for corparate division it does not contain any rules like this.
I request u to revert back asap.
Thanks & Regards
Arpan Lakhani
91 95436 36644
91 97862 33888
Tamil Nadu
India
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