HELLO,
I HAVE BEEN USING A MOBILE NO FOR THE PAST 6 YEARS BUT THE SIM STOPPED WORKING DUE TO WHICH I GOT A NEW SIM FROM AIRTEL MAIN OFFICE, GURGAON BY PAYING RS 25/- ON 18/03 (AS THE AIRTEL OFFICE IN VASANT KUNJ, MASOODPUR REFUSED TO GIVE A NEW SIM AND SUGGESTED TO GO TO THE MAIN OFFICE IN GURGAON, THEREBY I HAD TO TRAVEL ALL THE WAY FROM DELHI T GURGAON). THE SIM WAS ACTIVATED AFTER A LOT OF FOLOW-UP WITH THE AIRTEL CUSTOMER CARE BUT THE BALANCE IN THE OLD SIM WAS NOT TRANSFERRED TO MY NEW SIM CARD.NOW, WHEN I CALL THE CUSTOMER CARE THEY SAY THAT AGAIN I HAVE TO GO TO THE PLACE FROM WHERE I HAVE PURCHASED THE NEW SIM AND FOLLOW-UP WITH THEM.
I AM A SENIOR CITIZEN AND CAN'T TRAVel TO GURGAON AGAIN AND AGAIN
THIS IS A Harassment AND MENTAL TORTURE to me FROM AIRTEL AND i have been CALLING THE CUSTOMER care MANY TIMES FOR GETTING THIS DONE.
I WANT THE OLD BALANCE TRANSFERRED TO MY NEW SIM IMMEDIATELY AS WELL AS THE PACKAGE WHICH I HAD RECHARGED FOR MAKING STD AND LOCAL CALLS @ 1P/SEC.
I WON'T BE ABLE TO GO TO THE AIRTEL OFFICE AGAIN AND WOULD RATHER PREFER TO GO TO THE CONSUMER COURT!!!
THIS IS A MISTAKE ON THE AIRTEL PART THEREBY REQUESTING THEM TO RESOLVE THE MATTER ASAP.
SINCE THE BALANCE WAS NOT TRANSFERRED THEREBY I HAD TO AGAIN RECHARGE MY NEW SIM WITH LIFETIME VALIDITY (RS 43) AND BALANCE RECHARGE OF RS 400.SINCE THE LIFETIME VALIDITY WAS ALREADY THERE BUT DUE TO AIRTEL'S MISTAKE THE SAME WAS NOT TRANSFERRED TO MY NEW SIM THEREBY AIRTEL SHOULD REVERSE THE PAYMENT MADE FOR LIFETIME VALIDITY (RS 43) ONCE THE BALANCE IS TRANSFERRED.
PLEASE FIND MY DETAILS BELOW:
Mobile No : 9871407900
SIM NO : 8991100902157189539
Application No : 0210018541
ALTERNATE Contact No : 98654355875
THANKS,
V K MATHUR
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