Airtel
Refund on hello tunes not received!

This month i was charged with 30 rs on 11 day and again 15 on other day stating that i had send a request for hello tune. But the reality is i never gave any request for hello tunes. When complaint was launched, first of all customer care people does not know how to talk to customers, secondly i was promised by one of floor manager vrushali that money will be refunded within 48 hrs. But its been more than 2 weeks i am not been refunded.