Hi i just want to attach the complete communication i did with Airtel Nodal Officer about the wrong commitment, even they misguided me on several issues. Plese see the below mails for reference.
Hi
Just want to inform you i'm using airtel broadband service for past 2 and a half month, i received a call from one of the agencie i mention the complete details to the nodal deptt of yours, they promise me some services the first, 5% discount in case if i opt for a new postpaid connection on both bills postpaid as well as broadband bill. Second, the call rate remain to be flat 1 paisa per second throughout india in any network mobile or landline. I opt the service and then i thought to confirm the same from the 121 service and they denied that there is such offer is available, then i forward a complaint to the nodal deptt about the incident with complete details and information about the agencie who called me and promised me the services.
I informed the incident to the nodal deptt. they first told me to visit the airtel outlet/showroom to get it done. I went to showroom they denied the request, i again informed the same thing to the nodal deptt and they again told me that this service is not available on your no. Now the question come here how does nodal deptt don't know whether the service is available for the given no. or not, they first tell me to go to the showroom fill up a form and in next 24-48hrs you'll get confirmation but when i went to the showroom they denied that there is no such offer is available i again contact the nodal deptt and they apologies that there is no such offer is available. First they telling me the steps how to get it done and once showroom denied then they are apologising. Do you think customer is fool, it's not acceptable.
Just to ask you how your agencie promise some one something which is not there, offers which is not even exist, not even your nodal deptt aware of it whether my no. is authorised to get the service or not, they are telling me steps and then once i informed them that there showroom is not aware of it they are saying that your no. is not eligible for the service, great response from the airtel nodal deptt. Instead of taking action against the agencie and the guys/people who called me up they are throwing situations on me, Its not at all acceptable, Its a shame for the airtel, the kind of information and service airtel is providing on this level is shoking for me and you'll shoked to know that still i'm getting calls to opt a new no. and again i'm getting a promise that i'll get 5% discount if i opt for the service. Amazing Airtel.
I'm putting a mail across to newspapers about the same and i'm putting this last mail to you as a notification either you'll take a necessary legal action against all your concern deptt or else let me take a necessary action.
Look i've done everything rite from my end i provided the complete and sufficient document to your concerned deptt, now i want airtel to provide me the sufficient answers to my questions or else if airtel wants i can file a legal compaint against your nodal deptt. first to misguiding me and then the agencie who called me up. Its a high time now you need to decide what step should i take against airtel, till the time you guys not sort out the problem i'm not in a mood to pay my payments. I need your revert asap. You can read the complete discusion below, since day one what's running.
Regards!
Abhishek Kumar
A-1/262A Janta Flats
Paschim Vihar
New Delhi - 110063
Ph. No. - 9891653582, 9560903666
&&&- Forwarded message &&&-
From:
Date: Thu, May 20 at 4:28 PM
Subject: Re: HI MR NAGPAL [|BAL|9560903666|2005201023308|]
To: [email protected]
Dear Abhishek Mahajan,
Thank you for writing to Airtel.
This refers to your email dated on 20 May regarding your Airtel Mobile
number 9560903666.
As per the telephonic conversation with the undersigned, we would like to inform
you that 5 % combo Discount pack is not activated on your number as the same is not applicable under the bill plan Subscription Plan -Airtel Freedom 249.
In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [email protected]
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
[email protected]. or you may call at 9818334865 from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at [email protected]. or you may call at 9958444865 from 9:30 AM
to 6:30 PM Monday to Friday.
Assuring you the best of our services always, and looking forward to a long
term association with you.
Warm Regards
Harleen Johal
Nodal Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=51B3D5235CBDDF2363AED83A4445B6D4286BAAD43153BBC0C3C2C5C7C1C4C6C736&refno=2005201023308
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 20/05 13:53:26
Subject: Re: HI MR NAGPAL [|BAL|9560903666|1005201035586|]
Hi Mr. Nagpal,
Just want to inform you that i received a mail from your deptt on 14th of May
2010 about the issue i raised, the lady informed me to visit a Airetel
Relationship Center i did the same i went to Paschim VIhar and Jail Road center
but they are not aware of the thing, so tell me what you have to say on
this, and even i mention on my first mail about my call rate plans as i've been
promised by the agenice 1paisa flat call on any network through out india you
people have not helped me on that. I think its a high time now i need to take
some hard action against AIRTEL.
its been already to long, i'm already ready with all the supported documents.
Trust me if i'll do something then it'll be really tough for airtel to come
back.
Thanks for all your support but i don't think so you guys are capable enough to
help me out. So finally let me lodge a legal complaint against Airtel and their
subordinate authorities and let c what happen then. Take this mail a final word
from my end.
With Regards!
Abhishek Kumar
Ph. NO. - 9560903666
Address:- A-1/262 A, Janta Flats
Maa Shakti Aptt, Paschim Vihar,
New Delhi - 110063.
On Fri, May 14 at 6:52 PM, wrote:
Dear Abhishek Mahajan,
Thank you for writing to Airtel.
This refers to your email dated on 10 May regarding your Airtel Mobile
number 9560903666.
As per the telephonic conversation with the undersigned, we would like to inform
you that 5 % combo Discount pack is not activated on your number, to active the
same we would request you to visit nearest Airtel Relationship Center.
Further, we would like to inform you that you to avail the combo Discount pack
benefit you need to submit copy of the original bill of the land line number
and mobile number along with the to avail the combo Discount form.
For the call rate details please attachment.
In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [email protected]
You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
[email protected]. or you may call at 9818334865 from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.
If you do not receive a satisfactory response from Nodal officer you may send
an email at [email protected]. or you may call at 9958444865 from 9:30 AM
to 6:30 PM Monday to Friday.
Assuring you the best of our services always, and looking forward to a long
term association with you.
Warm Regards
Harleen Johal
Nodal Officer
Bharti Airtel Limited
To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=137593FC 6
7 9 A A719BFC 9 87597EA2E6F9BFA197196F91B7A98F3197F868A&refno=1005201035586
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 10/05 18:59:52
Subject: Hi Mr Nagpal
Hi Ravi Nagpal,
Just like to inform you that im using AIRTEL Broad Band connection for almost
one and a half month, my broadband landline no. is 011-45118204. I've recently
received a call from airtel agencie about some new offers in which i've been
provided by a new AIRTEL PostPaid connection NO.- 9560903666 and along with
this they promised me certain services.
1. Now onwards Airtel going to provide me 5 % Discount on my Broadband Bill as
well as on Mobile Bill, if i activate the service (means if i take PostPaid
connection).
2. They even mention to me the call rates going to be flat 1 paisa per second
fixed on all local and STD no (Any Network).
I said yes and they activated the new no. for me. but after verfying with 121
representative on both BroadBand & PostPaid, i'll come to know there is no
such offrer is available, i'm litterally pitched off with the kind of
commitment has commited to me and the kind of services is activated.
The agencie who called me i called them back to confirm that your all
commitments are not fullfilled and i've been told by the
customer care representative on 121 that there is no such offer is running now,
they actually apologies to me for wrong commitment from their center (i do have
a voice recording for the same what all they have promised me). They want me to
have some patience till the time there Manager will not come in (Gaurav), still
for next 2 days no one called me back, and now when i called them again few min
ago their manager (Gaurav) again hanged up on me. I'm litterly full on fire now
and i want to SUE both the agencie and the airtel for their wrong commitment.
Let me provide you the detail that i've for the agencie
Location:- Keshav Puram
Ph. no they called me from - 9818887185
Name of the Manager - Gaurav
Representative who called me - Gautam
Representative who apologiesed on behalf of Gautam is Jiya
Now i'm so much horrified, i'm thinking whether to continue with airtel or not.
whatever happend in last 7 or 8 days are something i never expected from airtel
it's a big shame for airtel to loosing customer by doing such a mistakes.
With Regards
Abhishek Kumar
Ph. No. - 9891653582
Address:- A-1/262A, MAA SHAKTI APTT
DDA FLATS, PASCHIM VIHAR
NEW DELHI - 110063.
&&&&&&&&&&&&&&&
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