I was using an Airtel Landline connection No: 011-42875361 and on 6th may i applied for deactivation as i no longer required the same. I asked them to prepare a final bill and send it so that i could settle the account. However the number was not deactivated so i called again and was given a new ref no. yet the same was not done so i called again on 19th may and spoke to a new executive and got a new reference no. but again nothing happened and so i called again and again and again and got new ref numbers each time but no results.
Then started the calls on my mobile asking me to pay the outstanding bill which had mounted as the number had not been cancelled, which i refused to pay as i had asked for cancellation if airtel wished not to do the same then its their problem not mine, however the tone and vocabulary of the callers started changing and my explanation of the issue only got the response that we are not bothered whether this amount is a correct or incorrect YOU HAVE TO PAY IT.
I called customer care again and this time spoke to some of the floor supervisors, interesting people as they apologise at the drop of a hat, promise action but are as effective as their subordinates. They told me my date of cancellation of connection will be 19th of may and i will not receive any more calls for bill payment as a correction will be made. However again nothing happened and my tone and language unfortunately took the worst direction possible (not that i'm proud of it but neither am i sorry for it) and this time with the same promises i got the nodal officers no. (as i asked for a senior person in the organizations/disasters number)
01141614777 dialed it a number of times and no one picked up the call. (No wonder the juniors are doing nothing, seniors like this who would want to) Anyway then i checked on the net if there was someone else i could speak to got the mobile nodal officers no. called and spoke with her she said the only help she could provide was to give me the apellate officers no. 01141614690 called the number it was forever busy (my guess would be off the hook) Wow where do you get seniors like these.
Moral of the story my no. is still not deactivated customer care tells me they have forwarded the request but when a conformation call is made to me i say i do not want deactivation (i must be insane calling for deactivation and then refusing over and over again), they do accept the fact that i have been calling since 6th may regularly for deactivation but nothing is in their hands as they can only forward the request. They are sorry that they can do no more and give no numbers where i can call and have the issue resolved and I AM SORRY I EVER USED AN AIRTEL LANDLINE.
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