Just bought a pre-paid Airtel connection a couple of weeks back. 3 days back, i got an SMS which said that i had subscribed to their "Hello Tunes" service and would be charged 30 bucks a month. Interestingly, i never asked for any such service. As if this was not enough, another SMS was sent which said that they will charge me 15 bucks for having downloaded a callback tune!!! Surprise!!!
I thought I'll check their website. Well... I wrote to the email id mentioned and got an automated reply that they'll get back in 24 hours. It's been more than 7 days and haven't heard from them. The helpdesk number that they mention on their website (even now) is not even a valid number!!!
I decided to visit their service center and guess what, i found that i would have to wait for at least 2 hours because it was crowded with people shouting out their complaints.
I checked with some of the people i know and guess this is something that common with Airtel. In US this would have been enough to put their top management in a law suit... but i guess in India... everything goes...
All i can say is you better watch out before you plan to take an Airtel connection.
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