Yesterday[Nov 19th] my balance of Rs 52 was completedly deducted for the usage if Airtel LIVE when my phone was in locked mode and when i had not even touched my phone during thst period of time. I DID NOT use Airtel live but my balance has got deducted. I called the Customer Care immediately to address the issue at 10:50 PM, but they have failed to take any action on it. I have again spoken to Customer Care-Shiva Kumar and he refuses to refund the amount or take any action on the issue.
I have been using Airtel for nearly 7 years and BSNL, Tata Docomo etc also, never faced these kind of issues with other providers. I dont see the necessity to cheat customers like us and deduct money in an unfair manner like this. The quality of Airtel network is becoming very low and cheap these days.
0 comments