Airtel
Unfair deduction of money from balance

Respected sir,

I am sahil Sharma of jaipur (Rajasthan). I am a bharti airtel prepaid customer (09928350429) since past 7-8 years.

This is to bring to bring to your kind notice that On 28 nov i got my number E-recharged by a local vendor for Rs.98 (GPRS Pack) and the next day (29 nov) only airtel deducted Rs.98 from my balance as the auto renewal of GPRS pack. I called customer care and informed them about this glitch and asked them to either waver those Rs.98 or extend the validity. But they denied to both and said it happened because airtel voluntarily activated auto renewal on my number without letting me know and the balance deducted because i had more than Rs.98 in my balance. I argued but in vain, i even told the representatives namely Tofiq and Paras Bohra (Senior) that i’ll go to consumer court and their reply was do as you like.

So now i’m helpless. Kindly help me in this regard.

Thanking You.

Yours Sincerely,

Sahil Sharma

9928350429

Jaipur, Rajasthan