Dear Sir/M'am
I had been having Airtel prepaid SIM with phone no 9845007364 since the year 2000. And during this period I had no problem, but past 2 years I had been recieving almost every 6 months message from airtel telling they need me to resubmit my ID proof, and I used to submit my Passport copy each time. Last time in June when it occured again I asked the airtel customer care person why this is happening to me and they said it is just a random thing. So this time when i got the same message i did not take it seriously and also as i was out of state so i could not submit the document. Now yesterday without any notice they shut down my SIM and when asked they said nothing can be done about it. All the money which i had loaded on the SIM also they have no answer. I would like to know what to do and why should a customer have to resubmit his ID proof that too official passport 6 times.
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