Hi,
I was having Airtel Broadband connection (0124-4228619) at Gurgaon. I have requested for disconnection when I was transferring to Delhi. Then I have received call from Airtel's retention team and they committed following to me:
- We will transfer your connection within 3 working days in Delhi without any transfer charges
- We are offering you a plan which is 649 rental (retention plan) with unlimited 512 kbps speed without any FUP. This will have 100 Rs free calls to any number.
- After all this, I agreed for transfer, but my connection was not shifted even within one month despite several followups. and meanwhile they also committed additional free calls worth Rs 150 for first 3
months and 20% discount on rental for first 6 months.
When My first bill arrived of new number (011-41749794), my billing has been done as per 899 rental plan which should not be the case. I have requested for correcting this discrepancy and mentioned that I will not pay the bill till it is corrected.
Even after 2 months of this mail and several calls, I am still struggling to get this corrected and moreover, Airtel has barred my outgoing and broadband services on 19-Feb. I am totally frustrated on Airtel's irresponsible attitude and wanted to cancel my connection. They have not yet provided any resolution to my problem nor they had cancelled my connection. I have faced so much mental harrasment due to multiple calls from Airtel's people even without knowing my case. This has created bad image in my office as well.
Please assist me for final resolution of my problem.
Thanks & Regards,
Gaurav Kumar Goyal
Mobile: 9711987307
New Airtel Number: 011-41749794
Old Airtel Number: 0124-4228619
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