Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Deactivation of SIM | News #69005

Airtel
Deactivation of SIM

Dear Sir/Madam,

I am V.V.R.Prasad from Hyderabad who purchased the Airtel SIM on 4th of February. On 20th of February I received a SMS from Airtel that I submitted incomplete application form and asked me to submit complete application form in nearest Airtel service center and on 21st of February they blocked my SIM.As we observed bandh on 22nd and 23rd of February I are unable to submit application form in Airtel service center. On 24th of February I submitted complete application form with all requirements in Narayanaguda Airtel shop of Hyderabad. On 27th I called to customer care to en-quire about the activation of SIM.He replied me that they have not received any application form and asked me to go to the shop where I submitted the form. I gave a complaint in mail to Airtel on the same day relating this matter. They replied me to submit application form with identity proof. I went to the shop where I submitted the application and they replied that they are not at all concerned with the matter. I again called customer care regarding this issue and he told me that I will get my SIM into proper working before 9th March. I did not get my SIM activated even after 9th March. I went to Airtel head office to en-quire about the status. There the executive replied me that the SIM is completely deactivated and I cannot use that SIM again. I have an opportunity of using 6 months internet with that SIM and hence I am at loss if I lose that SIM.Even if I am in regular contact with Airtel regarding activation of my SIM they deactivated my SIM without any information. My number which got deactivated is 7702549270


Company: Airtel

Country: India   State: Andhra Pradesh   City: Hyderabad

Category: Telecommunications

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