Dear Sir
This complain of mine follows the complain made on 28 feb. I will first publish the previous complain and then move forward to my current grievance.
Previous Complain -:
I had applied for mnp on 17 feb. I got a upc, which i submitted to docomo on 19 with the processing fees. Since then I am receiving calls from airtel saying that due to some technical glitch the porting out will be delayed. They are trying every trick in the book to retain me. Its is none of the Airtel's business to enquire about which subscriber I am applying for. Airtel then indulged in a grossly unethical business practice on 24 feb. I got a call from Airtel, again saying due to technical problem we are unable to port out followed by the pursuance to retain Airtel. When I refused and told him about the distress they are causing (specially running on zero balance for porting) he offered me a plan which he said I could use mean while. The details given by him where as follows
Send cpr to 51619
He told me this plan has 6 months validity and the first month calling is free so u could use this plan for free in mean while my porting out gets processes. I repeatedly asked him whether sending this would negate my mnp request and he assured me anything of that sort would not happen.
When I did the required I was bewildered to receive the message that " your port request has been canelled". I recharged my mobile immediately to call to customore care. I requested them several times but to no use. I got my second shock when an Airtet representative deceived me by giving a random complain no which did not have any complain. Again I called to customer care and had a conversation with Mr. Asif who set my call on hold and did not respond.
Its such a harrasment caused by Airtel and running to customer representative of Nagpur (zone 1) has been like being kicked like a football
Airtel being such a big company is not expected to be indulging in such practices and this needs to be a alarm of sorts.
Current Complain -:
After behaving in the way the did, Airtel is not ready to stop this illicit behavior. They rejected my port out from Airtel (upc dated 17 feb) citing the reason that "your porting request can't be made because the upc code submitted does not match the upc code generated. Following this I verified with the -would be- subscriber. They told that the upc code generated is correct. I waited for porting to happen but my upc lapsed. Then I generated a new code on 9 march (which lapsed on 23 march due to Airtel's deed). My -would be- subscriber submitted the code. Again the Airtel came up with this unique mismatch theory. The interesting thing in both the version is that after generating the upc code Airtel called punctually to ask the reason for MNP and tried somehow to retain me. I rejected it upright. After that they came up with this grear mismatch theory and interestingly no calls followed afterwards.
What about the losses which I have incurred due to non availability of balance on my mobile? Who is going to compensate for the urgent calling requirement which i encountered? Who is going to compensate for the harassment caused, energy wasted, time wasted in those innumerable visits made to airtel, new subscriber, (airtel call centre on phone).
Its really distressing to see a costumer treated like this, Pathetic!
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