Dear Sunil Bharti Mittal Ji
I used to be a very happy customer of BSNL till I decided to switch over to Airtel. Once I converted My prepaid number 9417155627 to Airtel, it has been a nightmare. I had been using this number on BSNL for more than four years without any problems.
I applied or portability on 21st March and submitted the form along with photographs, PAN card copy and Proof of residense. The airtel number got activated on 25th March without any outgoing service. I tried 198, 121 and all other options, but sorry to say, no one could sort out the problem. I rushed to your airtel relationship centre named Bharti Infocomm, Shastri Nagar, Opp BMC school, LUDHIANA and approached the same girl whom I had submitted the documents. She was able to activate it by dialling 123, but none of your call centre persons were able guide me.
On same day I made a recharge of RC58 for ISD calls at same centre and it never got activated. I lodged three complaints in this regard at 198, and everytime I got the assurance that the matter will be sorted out in 24 hours. Still waiting.
Suddenly one day, most probably on 9th April, the number became inactive. I checked up with 198, and they informed the number is active in the system and they are unaware of the problem. I again approched the Airtel relationship centre and they connected me to customer care. No solution, just one promise. However, after a gap of 24 hours, the number was again active. Same day, I lodged fresh complaint about non activation of RC58. Another unfulfilled promise.
The story does not ends here. Today, on 6th april, the number is again inactive. Why? Nobody knows. The relationship centre says, problem at backup end and the documents to be resubmitted. WHY? The nodal officer says, problem at dealer end and they are on the job. It will take 72 hoursharassment on my part before they can do something.
Even if some documents or photographs have to be resubmitted, Can't your people just give a ring or send SMS. Why disconnection? I am waiting for 90 days period so that I can switch ovr back to BSNL.
Upinder Singh
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