I have taken a new post paid connection of mobile on 04.04. the details are as below:
Account No. 1023614363
Mobile No. 9784992000
On 27.04. suddenly outgoing call is stopped. I informed the same to customer care and the concerned person (Mr. Puneet) of Airtel Shoppee at Tonk road, jaipur from where I have taken this connection. While discussing it is found that this is happened because of residence address verfication. It is surprised to me that no one is visisted to verify the address.
Reply of airtel:
We would like to inform you that the Outgoing call service for your airtel mobile number 7600026744 has been deactivated with effect from 26-04 at 19:51:55 hours.
However, we wish to inform you that we have already registered your concern regarding the deactivation of your airtel account. For your reference, the unique Service Request number is 37117865. Our team will be contacting you by 04-05 within 09:30:00 hours with an update on the same.
My reply:
On enquiring through customer help line number (i.e., 121) that out going services is barred because of address couldn't be verified.
How it is happened I do not know.
On the same address, today I recieved monthly bill through courier and few days back I recieved welcome letter. Had the address was not verified how these post are delivered.
Hence, I request you to kindly do needful at the earliest in order to restore the barred services it as it is already more than 60 hrs. You will appreciate that now a days without mobile it is difficult, hence, further delay may leads to the switching of operator at my end.
Airtel reply:
This has reference to your Address Verification issue for Airtel postpaid mobile number 9784992000.
Thank you for your email to Airtel and the opportunity to assist you. We regret the delay in responding to your mail.
We regret the inconvenience caused in this regards. As per your request we have forwarded your issue to the concern team with request number 37117865. The concern team will revert by 04 May.
Warm Regards
Ashutosh Sharma
Nodal Office
Bharti Airtel Limited
My Reply:
Dear Sharma Ji,
Does it it take so much of time to resolve such a small thing, the phone is deactivated since 27.04.2011 and today is 02.05.2011 and I am surviving without mobility. I feel that airtel is behaving like a state Govt. office where you have to wait for each & every instruction/decision/ facilities. I recieve your welcome letter, monthly bill on the same unverfied address.
It is really disgusting that a so called professionaly managed company behaves like this.
Aitel Reply:
This has reference to your Address Verification issue for Airtel postpaid
mobile number 9784992000.
Thank you for your email to Airtel and the opportunity to assist you. We regret
the delay in responding to your mail.
We are truly sorry that we were not able to fulfill your expectations for this level of service. We value your feedback on our services. Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future.
It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.
Warm Regards
Ashutosh Sharma
Nodal Office
Bharti Airtel Limited
My reply:
Dear Sharma Ji,
Everything is fine but tell me when my SIM will be activated.
I am without mobile since 27.04.2011 and requesting you and 121 by e-mail as well as telephonically but nothing happens neither address verification not SIM activation. Had it been known to me that this is the level of services you offered to your customer in this circle, I would have never come to airtel.
Similarly, I applied for airtel broadband and after one week your representative told me that it is not possible due to company’s policy than I went to BSNL, broadband as well as land line connection was done within 6 hrs of submission of forms & documents. This is for your information.
As you said my problem (service request No. 37117865) will be resolved by 9:30AM 04.05. I will wait only upto this time and at 9:31AM I will apply for new mobile connection with BSNL or any other. I request your office in that case please refund my security deposit necessary deduction, if any or after adjusting my usage.
Then on 1800 hrs on 03.05. suddenly mobile start working and on 04.05.2011 I ppaid the dues well before due date of 12.05.2011. On 09.05. a person came and verified the address and went with Ok as everything.
Now today again from 1200/12.05. all the services stopped.
so I write them as below:
Again You made the SIM inactive from 1200 hrs.
Why? Nobody knows. No information, suddenly you have stopped all the services.
Could you please inform me why is this so? I paid the bill well before time, security is lying with you.
Why You are doing again and again like a Dabba service provider who has no moral that these days how important is mobile connectivity. How one can help himself in case of any emergency with him. Now again after 10 days of service I am without SMS, Phone connection, even I cannot talk to your bullshit customer help.
If you can not provide the services please close down.
For your information, I am sending my grievances to times of India for publishing the same in suitable corner, pasting the same to facebook so that everybody should know how you are serving to your customer.
Deepak Chandra
52/10, Ground floor,
Shipra Path, Mansarovar, Jaipur-302020
Alternate No. 0141 2781239
Mo.: 8233801244
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