Dear Sir,
This mail is in reference to the discrepancy in my airtel bill of my mobile number 9810829257 since last two months. (March and April)
Since the month of April, I was charged for WAP_ALL via airtel live which I have not utilized. I had lodged a complaint last month with Airtel customer care for the same, since May month bill did not have the usage details as it’s always mentioned. So when I requested for duplicate bills twice I was given 1 month old bill twice. When I complained again, I was asked to pay the bill and my issue would be resolved but no one responded after I paid the bill. Also after that I requested for the deactivation of the airtel live service.
Since my bill is generated on the 12th of each month, a customer service message of unbilled amount which starts from rupees zero is always received, however this time it did not happen and it continued billing with the existing Rs. 3148.49 amount. I called Airtel consumer service centre and lodged a complaint and they told me that there is a glitch in the system and it will be restored.
Now for the month of April - May, I received the message that my unbilled amount was Rs. 8204.2, since I have not received the hard copy of the bill I went online to check that I have been charged Rs. 6852.70 for the month of April to may only for the internet usage on phone which I have not used. Within a span of 10 days that is from 11th of April till 21st April I have been charged this amount. Since I suffered the last month’s bill issue I purposely did not use the service till it was deactivated. I also checked with then whether any other service like 3G or GPRS was activated and they told me it wasn’t. Also the usage is not possible since I am at home and I use my wireless most of the time, hence I have a very limited usage of Airtel Live. Moreover I have been charge some 1500 rupees on WAP_ALL on the days when I was not in DELHI as well.
My past bills, you will see that the internet usage has never exceeded 200 rupees since I am using my wireless most of the time, its only the facebook application that I use with airtel live.
Post the March- April bill, I was constantly kept lodging complaints to their nodel office as well as their appellate office. I was called twice by the nodel office, they told me once that by default the Airtel Live option has been opening. This is a glitch in their system. Since I am not even using the service I am being charged. I was sent a message that the bill has been sent to my residence, but I did not receive the same. Post which I kept lodging complaints for them to contact me and resolve my issue. Its been so long and there has been no resolution at their end. They are providing me with a waiver but why should i pay the amount for the service that i have not used. I am being charged wrongfully. Kindly assist me in the same.
I humbly request you to please oblige me with the same.
Please find attached the bills of the last two months.
Thanking you
Rohini Saran
0 comments