I am having airtel number 8600445280 post paid connection. i recharged my mobile by Rs.50 through internet banking and got a talk time of Rs.43 and my earlier balance was Rs3.68 . after recharging i made a call to my friend for 43 sec at 4.21pm.i am having 1paise/sec plan. at 5.50pm when i checked my balance which was automatically displaying on my mobile screeni was astonished to see that it is only Rs.1.18. I called up the customer care at 5.55pm and enquired about that where my balance has gone. they told me that the balance has been deducted towards my Hello Tune monthly rental (Rs.30) and for copying the current hello tune song (Rs.15) from my friend mobile whom i had made the call. i asked them that who has activated this service on my mobile as i have never subscribed for this nor I have ever copied the song from my friend mobile. they said that their system shows that i have activated the service.
I want my balance back as i have never applied for hello tune service nor copied any song. the song which is being taled about (ganesh aarti) is even not activated on my frieds mobile then how come i have copied the song. this is cheating on the part of the company and erasing their brand image. this is not at all expectedof the company like airtel and i will get my money refunded at any cost as i am not at fault.
i would like to go to any form and level to get this money of mine back and till the time i donot get my money refunded i will not make any call nor get my number recharged as a protest to this act of company.
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