Dear All,
I am Dhriti Modak ph: 9831385002 using a broad band connection with AC no 16353499.
I have requested for a upgrade of modem to wifi under the request no- 48554398 taken by Adal and as committed by him the concern person will pay a visit at my billing address latest by the 8.7.11 @11.30am.
Unfortunately the above mentioned did not happen. I made several call to the help line (198) requesting for an urgent response as I had to leave for work by 12.30pm.
My first call was received by Miss Kavita and I was assured a speedy resolution max 1hr time..After 1.5hr when there was no sign of an airtel representative I was forced to call the help line again.
This time Mr. Amit Sau had received the call and was in extreme hurry to end the call. I repetitively told him that I need urgent solution as I had to leave for work but that did not make much of a difference. I had requested Mr Amit to transfer the line to any senior to which he came back saying they are all busy and on request of a call back he rather rudely said “there are no senior calls back taken” I was surprised that a customer can be denied a right to escalation!!! instead he wanted me to stay back the entire day to wait for a wifi connection. As a matter of fact I did adjust my day off and waited patiently in the hope that Airtel values its customers. What a shame no one bothered to call.
Yesterday 9.7.11 @ 3.00pm someone called from the no: 913340016525 and said have paid a visit at my place and since I was not present he wanted to get an appointment fixed. On questioning him the reason for the delay he was further rude and said he was overloaded with requests and does not wish to explain himself..
The rudeness, the irresponsibility, the lack of commitment and the disrespect on display is shocking.
I am highly disappointed, not sure if that matters at all. Standing today I so wish I had not got my old broad band connection disconnected over a friends recommendation to switch to Airtel for better services and I repeat ' better services '. The term seams like a joke to me.
I fail to understand that having a corporate connection and willing to extend relationship with Airtel is not being accepted at your end.
Request you to let me know if that is the case and I will very well use mobile number potability and other facilities available in the market.
I would like to be associated with a brand with values its customers.
Regards,
Dhriti Modak
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