Dear sir,
i am having airtel post paid connection no.9502093999 since10 months and took the double delight 249/- basic plan with the bill limit of 800/- in this plan i choose my bill is generated on 18th of every month and this bill payable date is 5th of every month. I pay the bill promptly on 2nd of every month before the occurrence of the due date. Today morning i was surprises and shocked when i intended to make a call from my mobile I was unable get the call and with an intimation that " the outgoing call facility on this number is not available for details please contact customer care".
when I intended to contact the customer care a computerized announcement " the outgoing call facility on this number is not available for details please contact customer care".
I want to know why my outgoing calls are barred with out any prior intimation to me and with out any dues from my side.
I want to know when the un-bill usage amount is just Rs.545/- how my outgoing calls are barred as my limit is for Rs.800/-
even i made request to the service center to extend my limit to 1200/- the did not respond to my request and bluntly told me that " If want to resume your outgoing services you must have to pay the august bill of Rs.754/- which is payable on or before 5th sept then only we will resume your outgoing call services.
In this situation why I should pay next month due date bill in the month of August Itself.
Due to your mistake, negligence, lack of knowledge about the services i suffered a lot of mental agony even to contact your customer care also i have to depend on the other person mobile
the other defect from your company services is that messages, net services were also barred along with my outgoing calls.
I want to know what is your action on that and your action constitutes a deficiency of services and I want to know when you will resume my outgoing calls
kindly resume my outgoing services on this number 9502093999 with out interruption immediately . do the needful thing in this matte
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