This is regarding a sim card as an addon card I was offered by AIRTEL Bangalore on 9-07-07 afternoon. I was told the sim will be delivered immediately. Just two documents are required from my end. The customer service Rep turned up in the evening 5-6 hours later instead of immediately and within five minutes i gave all the docs and signed the form. He gave me the new number and asked me to send an SMS to 222 with message Addon. I did so in front of him and asked him how long it will take to get activated. He did not understand english too well and told me it will get activated immediately.
I get a message back from 222 saying activation will happen post receipt of the documents and once activation happens I will receive an SMS on my primary number. Later in the evening of 9-07-07 I called up AIRTEL customer care called caretouch and asked if my documents reached them safely. They said they had no clue where the documents are and will not be able to tell about the status of the connection till the documents are logged by the representatives.
I gave a call the next day and asked what happened to my 'immediate' connection. I was told the number was NOT rejected. But the docs are still not in. My call is logged on a high priority basis. They asked for 24 hours time from me. Also said it may take 48 hours.
After 48 hours of handing the documents to the representative, on 11/07/07 evening I call up AIRTEL to find that not only are the documents not traced, but the number i was given originally was given to someone else!! I was requested to take another number!! I was told it will get activated in max 48 hours. It did not. Nor did anyone tell me about the number mishap inspite of calls from me 5 times each on 10th and 11th July.
I find this conduct not only unethical (if the representative taking the docs from me had told it may take 48 hours I may not have gone for the connection at all) but totally unprofessional. I will not compromise on the number given originally since I do not see anything wrong in my part.
The connection is still pending. No telecaller has returned my call to resolve the issue yet.
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