Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Illing discrepancy | News #73764

Airtel
Illing discrepancy

I am working in PSU and have taken corporate CUG postpaid plan of Airtel. This is to bring billing discrepancy of my postpaid mobile no 9650999165 of January month 2012. My credit limit was only 1000 Rs. but actual bill came of Rs. 3820. Why did not my services restrict to 1000 Rs.? I got message on 27.1.2012 to deposit 700 Rs. otherwise services will be barred as my unbilled amount reached about 900 Rs. I ignored and did not deposit, as I wanted to keep my bill within my credit limit. Same message received on 30.1.2012 that unbilled amount reached 2219 Rs. I enquired from customer care and they told that discounts will be taken care in final bill but not answered why credit limit was crossed. On 30th Jan night my services were barred. Again on enquiry, customer care asked to deposit the amount and services will be restarted and final bill on 6th Feb will take care of billing discrepancy. I did not deposit amount because I wanted to keep my bill within my credit limit and paying capacity. Final bill came on 6th Feb of more than 3800 Rs., even when my services were barred on 30th Jan with message of 2219 Rs. of unbilled amount. I again raised voice to customer care and they told that the issue is beyond their power and higher authorities can only solve the issue. I raised voice to nodal officer (Delhi, NCR) but they did not resolve the issue and marked my complaint status closed without any action in service request status. Then I raised my complaint to Appellate authority and they offered me discount of 1000 Rs. I am not ready to pay any amount beyond my credit limit. My simple submission is, if Airtel failed to track of my unbilled amount with respect to my credit limit, what is my fault, I never asked to increase my credit limit or allow me to use services beyond my credit limit, then why should I pay for excess billing.


Company: Airtel

Country: India   State: Haryana

Category: Telecommunications

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google