DEAR SIR,
MY NAME IS K.P.THAMILMARAN AND I HAVE BEEN WITH AIRTEL (AS A CONSUMER) FOR THE PAST 7 YEARS AND I WAS A PREPAID CUSTOMER AND ON 21/03 I HAVE PORT OUTED AIRTEL (USING MNP) AND ONE OF THE CUSTOMER CARE EXECUTIVES CALLED ME AND REQUESTED ME TO STAY WITH AIRTEL BY GIVING 2 OFFERS
I) I CAN ENJOY TALKING TO LOCAL AIRTEL@20p/min AND OTHERS @40p/min
II) BOTH LOCAL AIRTEL ANRS @30p/min
AND I HAVE OPTED FOR THE FIRST AND HE ASSURED ME OF GIVING THE OFFER BY ACTIVATING THE SAME WITHIN 48HRS BUT WHAT HAPPENED WAS THEY HAD ACTIVATED THE SECOND PLAN.
wHEN I CALLED THE CUSTOMER CARE THEY TRIED THEIR BEST BUT COULDNT SUCCEED AND THEY ASKED ME TO CALL THEIR NODAL OFFICERS@9952434865 FOR RECTIFICATION.EVEN AFTER MY REPEATED CALLS TOTHE NODALS i COULDNT GET PROPER ANSWERS AND ONE OF THE NODAL OFFICERS VERY ROUGHLY TALKED TO ME, AS A CONSUMER WHAT SHOULD i DO FROM HEREON?
MY MAIL ID IS [email protected]
I THINK AIRTEL HAS CHEATED ME.i HAVE ALSO FORWARED MY COMPLAINT TO INDIA CONSUMER COMLAINT FORUM.
PLZ DO THE FAVOUR.
WITH REGARDS,
K P THAMILMARAN
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