Air tel
Fals Post Paid Bill Generation

Respected Sir,

This is reference to your Bill No. 707874540 dated 06th March 12.

As I am using 2G internet with 2 GB data free usage @ 149 rupees per month. One day (on 14th Feb.2012) I have got a call from your customer care executive her name is Ms. Kiran from Bhopal she called me from 917550401444 this number and insisted me to activate 3G Plan 512 MB @ 200 rupees per month. I said her that I am not interested but still she insisted me to activate 3G plan by saying that I can use 512 MB in one day or in month regardless or your usage u will be charged only 7 rupees per day and you can deactivate the plane after 4-5 days if you don’t like the service and only 35-40 rupees will be charged for 3G Plan for 4-5 days usage. I took confirmation from her that after 3G plan deactivated my 2 G plan will be activated automatically and there will not be any problem in my billing cycle.

As your executive miss guided me and it led to very high mobile bill.

And I found following problems in your above Bill No. 707874540

1. My credit limit is 1500 only how can you people allowed me to use above my credit limit.

2. As it is clearly mentioned in the bill that there is no internet activated on my number on 21st Feb.2012 But you people have charged me for using internet 2G and 3G on same date.

3. As during 05th Feb. 12 to 13th Feb. 12, 2GB plan was activated on my number but you people have not given any discounts for using internet from 11th Feb.12 to 13th Feb.12.

4. I have given a complaint regarding this issue My Complaint Number is 42512687 on 9th Feb.2012 till today I have not received any reply from your end this shows Air Tel irresponsible Behavior towards its Customers.

5. As per your customer care executive given information I have used only 1.85 GB Data in the billing cycle 06th Feb.2012 to 4th March. But as per 2GB Plan activated on my number I can use free data up to 2GB. Same discount is not been given to me in your above mentioned bill number.

Herewith I am attaching Scan Copy of Bill No. 707874540 Highlighting above mentioned points.

I have been using AirTel Services from the day I have started using mobile in my life, I never thought AirTel will do such injustice & ford with its customers.

I clearly mention that I could not able to pay such a huge payment.

I request you to kindly check your Bill No. 707874540 once again considering above points.

Kindly to the needful.

Thanks & Regards

Anand Kulkarni