Inconsumercomplaints.com » Telecommunications » Review / complaint: Airtel - Delay In Port Out | News #74887

Airtel
Delay In Port Out

Hello,

I have a Airtel Prepaid number. I want to PORT out my number from AIRTEL to VODAFONE due to network problem. I had given a request for PORTING my number to Vodafone at Vodafone store with proper documents and ID proof's. They said that my number will be PORTED within 7 days. I got the new SIM also and it will get activated as soon as AIRTEL discontinues the services from there side, as said by the VODAFONE Store staff.

It's been 10 days now that my number has not yet PORTED to VODAFONE, every time I call AIRTEL Customer Care, to know my Status of Porting they say that the request is under process or sometimes they say that it has been cancelled by me which is NOT true. I got a call from Airtel team, they were asking me the reason of porting out. I said that i am facing so much of network issue that's why i want to my number. They said that we'll sort out the problem as soon as they can and asked me to cancel the PORTING request. I said i'll cancel the request If and only if they can do something with the 7days time which i have got from VODAFONE to port out my number. The representative replied that he'll look into the concern and will try to resolve the problem.

Yesterday, when i again called up customer care, that time they said that i have cancelled the complain from my side which i have not. Everytime i call the customer care i am hearing a new excuse from their side. Some say that there is NO DATA regarding porting, some say my number will get ported out soon, some says that I have cancelled the request from my side.

I have registered a complain with AIRTEL regarding the clarification with this issue. They registered my complain with complain number: CMPRO30717895714 and assured me that i'll get a call back from there side by 18th July. But still i have not received any call back from them.

I am very much unhappy with their services at this point of time. Airtel doesn't know how to treat their customers.

Kindly look into this matter and help me to get out of this.

Regards:

Archit Mathur

Mobile No: 7709892616

E-Mail ID: [email protected]


Company: Airtel

Country: India   State: Maharashtra   City: Pune

Category: Telecommunications

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