Most pathetic service ever got from any network across any countries and any states in India and still they are not able to solve the problem. I visited Airtel office outlet on Bannerghatta Road on 23rd July and after standing in a queue for an hour I gave an application to convert my post paid mobile connection to prepaid connection for mobile number 9980266466. They told me to clear my bill and then will accept my application. I paid the bill amount of 1364 rupees and submitted the application for prepaid connection. They issued me a Prepaid sim card no.89914500040101483912. and told me that within 4 working days my new sim card will be active and will act as a prepaid mobile number…
I told them that I do not want any disrupted service. They told me that as soon as my post paid connection will go immediately my prepaid connection will start. I told them I am moving out of Karnataka and I want to clear all the bills before I leave and also keep my number for incoming calls for couple of days as I am an IT consultant and I keep getting important calls and I also told them I am quite busy and may not have to time to visit any Aitel outlet personally and as I was leaving Karnataka on 2nd of August, I wanted to make sure that I recharge before I leave, I assumed that once I leave Karnataka without recharging or converting my post paid to prepaid, I may not be able to get any incoming or outgoing calls.
I waited 5 days and then on 28th July I called up customer Service told them that my number is still not converted into prepaid. Instead of solving my problem They told me that they are taking this as a complaint and gave me a complaint number 13389538. told me that they will solve my problem at the latest 1st of August till 12.00 noon. And they will call me in a day or two to solve. When I didn’t heard from Airtel till 31st July. I again called up Customer Service. Again instead of solving my problem they again they took this as a complaint and gave me a complaint number 13414091.
Still the harassment continued by Airtel towards me. They suddenly cut my phone on 1st of August around 3 o clock without any communication and message. 2nd of August my prepaid sim card got active. I was receiving calls and messages but I was not able to recharge my prepaid mobile number. I called Customer service to check my mobile number as a prepaid. They said they don’t have any details about my number and told me I cant recharge as the process takes some time from post paid to prepaid. And suggested me to carry with me a recharge voucher as I was leaving Karnataka. I took recharge voucher of 210 with me.
I called numerous times to Customer services of Aitel prepaid and Post paid. to check my number if converted into prepaid and how I can recharge from Maharashtra and also told them hat I am carrying a Voucher of 210 with me, neither they confirmed my number as prepaid. Nor they told me how to recharge.and most of the time they put me on hold and disconnected my call. Post paid Customer service People told me to call Prepaid Customer service, and Pre-paid Customer Service told me to called Post Paid Customer service.
Harassment still continues. Mobile number is of airtel. Network is Airtel but none of the Airtel staff can help me out or solve the issue. When ever I call Customer service they listen to me then they put me on hold to get information and disconnect my call. Some of the staff suggested me to go to consumer forum or court. Now as I decided to go to consumer forum, as I have spend lot of money to solve the issue and suffered huge financial loss due to no incoming or outgoing calls on my mobile number 9980266466.
I have been to lots of places but never faced any problem by any network across any country. I was talking to my old colleagues in Bangalore. Some of my colleagues faced the same problem while converting from post paid to prepaid. lot of people told me that this is a common practice of Airtel. To get more money out of customers. I assume there are lot of people who has gone through the pain from Airtel Network.
I tried to call this number 91 080 41218024 for Grievance Redressal probably more than fifty times, either it gave me busy tone or nobody picked up.this number I got it from internet to solve the complaints. I am still not sure weather any body from Airtel will even response to my mail or will try to resolve my problem. And weather they care about the money I spend by constantly calling them to resolve the issue and about my financial losses I faced.
Before I taking any further action I am sending this as a written complaint about the Harassment I faced.
Thanks,
Amol Z.
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