To,
Customer Care
Bharti airtel
Subject - Disputes against bill generated bill no 493802769 mob 9911816400 amount to Rs 9326.50
Sir / Madam
I am shocked and surprised to see your bill no 493802769 mob 9911816400 for Rs 9326.50.
Summary as
I was an idea customer since Dec and never faced any wrong charging in monthly bills. The only reason to transfer my no 9911816400 to airtel because of its strong network. My average monthly bill from last 18 months is approx Rs 2500 and credit limit allotted to me is Rs 4000 by airtel.
Since I activated 250mb 3g plan on my number on May 19th. As in bill I m charged Rs 7000 approx as data charges.
1. As I kept my credit limit to Rs 4000 to keep control my billing, how come my bill generated for Rs 10000
2. I had taken data plan of 250 mb per month, why Airtel haven’t informed me the charges to be borne extra apart from usage.
Because of your non intimation of overusing credit limit and negligence in informing the customer has let the me to bear burden for 5 times the average bill.
As I haven’t been intimated and unaware of amount of data download has put me under lot of pressure. Because neither you intimated the customer nor block the phone for over usage had put me under burden of heavy payments.
If I would have known the usage of approx 700mb, I can take your 2 Gb plan for Rs 700. How would I justify paying Rs 7000 as data charges as compared to Rs 700 for plan. I had immediatekly stopped 3g services on my airtel on June 6th once came to know the billed data charges.
I had raised several request on 198 and email to [email protected] but didnt get a justified statement or resolution to take care of my concern.
It is my humble request to airtel to adjust my data charges as per the plan for 1 gb or 2 gb whichever is applicable and release from excessive burden of payments.
Please do the needful.
Thanking you
Regards
Talvinder Singh
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