Dear Sir/Madam,
I have a complaint against your company. I am using my airtel connection since 2005. And I have a very good track record. I have a credit limit of Rs. 7000/- p.m.
Sir/Madam, on 3rd of Feb; I applied for mobile number portability. As
I am paying them Rs. 800/- as a fixed rent for my connection where as I am
getting the same benefits from other company at a package of Rs. 499/-. Even
they are offering me more benefits than airtel. When I applied for MNP. I got a
call from the customer care of airtel in the month of February that they are
offering me a cheaper plan (Rs. 125/- p.m.) instead and all the additional services will be closed from the same day. I agreed to their proposal. But today I came to know that they haven’t changed my plan and charging me at the same package which was before talking to your customer care executive.
My question is that first of all why you people are not telling your customer
that you have some better plans available with you if someone is so loyal to
your company. Secondly your customer care executive once agreed to change my
plan why he didn’t change it immediately. Your executives are not accepting their fault and forced me to bear the charges of their fault. These people harassed me by
calling me again and again for paying the bill (which I never supposed to pay). Instead of correcting their mistake they barred the incoming and outgoing of my mobile.
They exceeded their limit now by calling my dear one’s and my BOSS by saying that they will take legal action against me.
I am following you on the mail since 8th of April. I wrote to your customer care a no. of times and talked to Aftab a couple of times. But all in vain. Even he has not provided me any solution. I have all the mails which I wrote you. My intension is to pay the genuine amount which I used not of that amount which I haven’t used.
Sir/Madam, I am writing this mail to you, hoping that you will do justice with
my request and take some strict action against this. So that your customers shouldn’t face difficulty.
I am hoping that from now onwards your customer care executives will stop insulting me in front of my friends and relatives. And provide me a better solution to this problem.
Hoping for an early and positive response from your side.
My mobile no. is 9815240402
Thanks & Regards,
Amit Sharma
09803030402
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