Hi
This is in regards to my mobile number - 9910160321.
A couple of months ago I called up customer care @ 121 and enquired to change my Bill Plan. Previously I was being billed fo Airtel 444 plan but the STD rates were Re. 1/- minute.
I only have STD usage if you look into the billing history. Now that all the mobile service providers are providing 50 paise per minute, there is no sense that I should continue with
Re. 1 per minute plan. So I spoke to one of your representative a couple of months ago and he advised me to go for Airtel Advantage 199 plan.
He advised that I'll be getting 149 minutes free calls to all Airtel numbers (both STD and Local) but my last two months bill does not have any discount on the final charges. And due to
this I have not paid my bills for Dec and Jan.
Today again I spoke to one of your representative and she told me that it was only applicable on local charges and as I was incorrectly advised she will give me a waiver of Rs. 150/-
on my outstanding bills. She also told me that she has arrange a Supervisor call within two hours from now to look into this matter.
IMORTANT THING - I only have STD usage on my airtel 9910160321 number. I want a plan in which I shall get all airtel call @ 50 paise per minute and without any un necessary higher rental
charges as airtel adv. 199 plan. In this I do not get any discount or free usage on my STD calls. Please suggest a good plan if you have or shall I move to some other service provider. As they
have better plans with less rental charges.
You can call me on my alternate number 9910026498 as my personal number (9910160321) is left at home and no one to pick up call on that during day time.
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