All the details of complaint mentioned in copy of chain mail as below...
No response from airtel since 15 days
from Devesh Bhatia
to [email protected],
[email protected],
[email protected]
date Sat, Apr 23 at 1:23 PM
subject Re: POOR NETWORK COVERAGE/CALL CONNECT ISSUES [mailed-by gmail.com
hide details 1:23 PM (1 minute ago)
Still no improvement and reply from your side...
This chain mail shall be escalated further now
- Hide quoted text -
On Thu, Apr 21 at 11:38 AM, Devesh Bhatia wrote:
NETWORK PROBLEM STILL PERSISTS
Its a Week now
On Sat, Apr 16 at 5:21 PM, wrote:
Dear Customer,
Ref: Email dated 16-04, mentioning the concern about Network coverage for your Airtel Mobile number
Thank you for your email to Airtel and the opportunity to assist you.
Airtel has a very robust network and we have the best in class infrastructure deployed to ensure continued services to our customers. Despite the same, a network issue may be faced in some cases due to several reasons like location of a building, topography, climatic conditions, the handset quality etc.
To address your current concern, we have already raised a complaint regarding the network issue with the relevant team on 14-04. For your reference, the Unique Service Request number is 36906921. Our team will be contacting you within 21-04 17:46 hours with an update on the issue.
We thank you for taking out the time to voice your concern. At Airtel, we believe that it is our customers' feedback that helps us to improvise on our services.
Please do write in for any further assistance.
Yours Sincerely,
Venkatraman S
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=FE 1 770898A8DF31C66A0E32E6F9CFE 2 5 4 E 9 D 5 9 A B A 9 3 B D C B&refno=1604201128101
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 16/04 16:49:30
Subject: Re: POOR NETWORK COVERAGE/CALL CONNECT ISSUES ]
Your complete address & landmark
* Type of Area :- commercial building/ indoors @ residense
* Duration of problem : @ residence almost a year now, & @ office since a week
* Model of handset (s) : nokie E 72 & similar class
* Number of signal bars on your handset (0, 1, 2, 3, 4) :- 0 or 1
* Voice quality (Good, Average, Poor) Poor
* Cell info display (Area from where the signal is received) :-not known
* Alternate contact number :- *
On Sat, Apr 16 at 4:26 PM, wrote:
Dear Customer,
Ref: Email dated 16-03, mentioning the concern about Network coverage for
your Airtel Mobile number 9867936398.
Thank you for your email to Airtel and the opportunity to assist you.
Airtel has a very robust network and we have the best in class infrastructure
deployed to ensure continued services to our customers. Despite the same, a
network issue may be faced in some cases due to several reasons like location
of a building, topography, climatic conditions, the handset quality etc.
To address your current concern, we would request you to provide us with the
following details:
* Your complete address & landmark
* Type of Area [Basement/ City road/ Street/ Commercial building/ General
outdoor/ Highway/ Home/ Shopping complex]
* Duration of problem
* Model of handset (s)
* Number of signal bars on your handset (0, 1, 2, 3, 4)
* Voice quality (Good, Average, Poor)
* Cell info display (Area from where the signal is received)
* Alternate contact number
Once we receive this information we will try and address your query as soon as
possible.
Please do write in for any further assistance.
Yours Sincerely,
Venkatraman S
Customer Care
Bharti Airtel Limited
Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.
Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx? info=7E9EF8
67F80838989F31E61ADEC1E7C8FF2127C9BE32C50B3D23251BBDB2467AB&refno=1604201120926
Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.
&&&Original Message&&&-
From: [email protected]
To: [email protected]
Cc:
Sent: 16/04 13:16:56
Subject: Poor Network Coverage/Call Connect Issues
We are having atleast 15 airtel numbers, both prepaid and postpaid in our
company.
Mobile Numbers :-
*
Since a few days we are facing acute network issues in the indoors. The Voice
quality has also detoriated substansially. Even after reccuring complaints to
customer support no improvement is seen in the network.
Indoors @office or home network is hardly 1 or 2 bars.
Our office is at 97/B govt Ind Est, Hindustan Naka, Charkop Kandivali West,
Mum
67.
Kindly look into the issue asap or we will be forced to port all our numbers
to
another reliable network.
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