I have got a Airtel post paid connection (Mobile No. 99401xxxxx) under CUG plan. I had submitted my Passport and my office ID as proof during the activation of my Airtel Number.
On 30 Jan I received a LOK ADALAT NOTICE (Notice No. 2951) dated 05 Jan from the TamilNadu State Legal Services Authority for not paying the bill of Rs.1851/ for the mobile No.9940134223, which I never owned or used.
I met the concerned official in Airtel Ltd, No.101 Oceanic Towers, 2nd Floor, Santhome High Road, Santhome, Chennai-600 028. But the official didn't give any proper response and he provided me a copy of the application of the Mobile No. 9940134223. I found the document I had submitted for my Mobile No. 994015xxxxx was attached with that application. And also I found the following discrepancies in the same application
1. The Signature. I found some other's signature was there.
2. The ICICI Bank A/C No. I found a some other A/C. No in the application.
3.The Residential Address. I found some residential address
4. The application did not have any photograph.
Though I had brought all these points to the official notice, he did not accept it.
Then I wrote a letter to them dated on 05 Feb to seek the clarification regarding the Lok Adalat Notice and the discrepancies in the application given by the concerned official in above said address.
Then I had sent 3 reminders to the same address. But I haven't received any response from Airtel Ltd. In the mean time I wrote email to the the regional officer. She replied that the legal team was working on my compliant. But there was no answer from any Department.
After that I didn't receive any further Lok Adalat Notice or Legal Notice from Airtel Ltd. This made me to frustrate. I had invested much time and lost my valuable time because of a wrong petition.
My charges on Airtel
1. Airtel didn't keep the document privacy policy
2. Wrong petition on me which made me to disappoint
3. Not provided the correct clarification
4. Document piracy
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