This is with reference to my complained logged with Airtel for wrong mobile phone billing
I changed my plan in the month of december from 399 to 249.
So i should get charged according to the new plan of 249. But they charged me with the previous plan of 399 for the month of january. After lodging a complaint they adjusted my bill.
Again in february they charged me according to 399 plan.
This shows that they have not updated their systems with the customer requirements.
I have asked them to send me the adjusted bill by today evening. But they did not send it. They just sent me an SMS stating the amount is adjusted.
This does not solve my problem which i specified when i made the complaint with the call center executive and the mail i wrote to them while logging the complaint.
Since i am a general public, request to campaign this problem and create awareness among the mobile users, so that many other customers can be saved of their money, which the service provider is using.
Airtel is taking all complaints from customer for granted and god knows how many crores of customers airtel would have cheated till now to increase income profit.
Hardly any corporate customer whose bills are reimbursed by the employee would look at his bill to pay, because he is getting reimbursed the whole amount and out of this Airtel is bagging profits and cheating on those customers blindly.
The company assumption is that the customer is given the adjustment for one bill so airtel can start on cheating from the second bill onwards untill the customer gets to see the amount difference again. And if caught say sorry and adjust the amount.
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