My name is Deepak Joshi and this mail is regarding not getting any solution
against my regular complain for my two airtel numbers (9560416444, 9560426444
Corporate connection), which I have been following from last one month. Concern
is that I had shifted from Faridabad to nearby Lagpat Nagar at (Prakash Moallah near Sapna Cinema, Delhi) on 4th December after shifting
their I had major network problem for which I had spoke to Airtel executive on
7th December and got assurance that my problem will be resolved as he had
forwarded my request to networking team and they will work on it and my problem
will be resolved. Complain/Request number (34866054).
On 9th December I had called again to customer care for my other Airtel number
which is majorly in use and they gave me the same answer that it will be
resolved and this time Complain number was (F79030810).
Till 15th December their was no revert call from customer care center so on
15th December I made a call again to know the status of my complain but the
executive had assured me it will be definitely rectified till 16th December at
9:45am request no (F793381582). But as usual I didn't got any response I called
back again but this time I talk with branch manager and he told me to wait for
some more time till 24th December and gave me following Request number
was.(34969908)
On 24th December I spoke to one more executive name Mr. Jatin and he told me
that within 24hours a Booster will be installed to get proper network with
following Request number (F797367252)
But till 26th as usual their was no response I spoke to Mr. Jatin again and he
gave me the nodal officer email id and mobile number with following Request
number (F798262829). But till now nothing has been happened except killing my
time and money in calling customer care executives and taking complain numbers.
Till now I know Airtel promises to be the 100% network coverage grantee which
gives ads in print media stating it has 100% coverage in comparison with other
service providers, but now I am one of the victim of this called AIRTEL. The
company is very prompt in asking for payment, but not in giving service, once
the case is registered with customer care and stipulated time is given, the
complaint will be automatically closed with out taking confirmation from user
whether the service is been satisfied or not.
I dont know the company which has name and fame in the market has turned in
this way, but in case for payment the company will not even delay a single day,
to take extra charges.
I request you pls. resolve my problem either installing booster to nearby area
or giving me other solution for the same.
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