I have been a customer of airtel mobile services since last 5 years and inspite of the same I have been mistreated and abused by an Airtel Collecting agent for a bill of mere 4000k inspite of explaining the reason of non- payment.
And to my shock, inspite of raising this to senior executive and asking only an apology note, there has not been any action.
Details for reference:
I was using the number : 9096437373 for more than a year and then considering my work assignment to Srilanka, i could not pay the bill, moresoever as there was no international roaming availaible hence I had no option but to change the number, The day I returned - I got a call from the so called " legal deptt" that I need to submit my bill, Considering working hours I informed that it would be possible only after 6:00pm, I got 5 calls between 1 to 6 :00 for reminder - which was not only disturbing but also made me feel as if I was a terrorist /culprit who would run away with 4000k. The last call I got was at 6:30 pm on the same day when I was actually going towards the Airtel Relationship Center and these were the words of the executive " If you are poor and you cannot afford tp pay then why do you buy phones, this is not your dads company, I will now call all your friends and tell that you are a cheater etc etc .." - this was all in Hindi with usage of abusive words like - aukat, baap...
This was just too much to handle after a day long in office and hence decided to go back home and lodge a formal complaint, I discussed with family and they adviced that I should just forget about it and pay the bill. Considering their advice I decided to pay the bill the next day.
The next day - at 11:00 I got call from my mother saying that she has been abused by the same agent from airtel and the chain does not stop here, the agent had called all the most used nbumbers - my husband, inlaws, my friends... - the language used cannot even be detailed in this mail.
At 2:00 I got a call from the same lady and the abuses started again and this time I had to tell her to hand over the phone to the senior manager, which she ignored - she yelled and called me "Ghatiya", " Farebi", "Bekar", "Paise khanne vaali" for an hour and eventually with her loud voice her senior manager heard and took the phone from her..
I narrated the story to her and told her that the bill would be paid only after apology mail amd call to all the numbers where I have been defamed for a mere amount... There has been no call or no mail since then ..and I need an explaination on the below :
- Reason of mental harrasment
- Reason of defamation
- Reason of no apology
I am in a stable job, engineer by education and manager in a MNC by profession, hence money is not the reason of not paying the bill .. but I need to understand how do you plan to repay the mental harrasment and defamation done by a local executive... and more so the complete failure to address the issue even by a senior executive???
Details for your reference:
Shefali Kharabanda
9096437373
[email protected]
Calling agent: name not disclosed
Senior Executive from the same centre: Shruthi
number : 9890654614
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