Wrong commitment of bill plan and billing issue of airtel postpaid no. 9818410046
Dear Airtel Team,
Date- 16-08
myself Subash shastri, i am using ur airtel postpaid num 9818410046 from 1 month and also prepaid no from 7 years . but now i am not satisfied with ur airtel postpaid services due to wrong commitment and wrong billing.
my issues are listed below:
1. it was commited that my call conference service will be free of cost but its charging.
2. it was commited that i will get Rs 150 discount in local calls for A2A and Rs 149 for A2O but its in mints.
3. there are some extra charges for valled added services as for hello tune, charges added for calling on value added nums
4.my sms discounts are only for local but it was commited that i will get Rs 150 discount for sms on any number.
5. i have already told to your executive that i have max. usage for std calls then he told me that in your bill you will get Rs 200 for std calls on any num but i am not geeting any discount in my bill.
so, dear team these are my issues releated to my bill plan and this month bill charges. so plz resolve these issues as soon as possible.
and plz give me resolution on urgent basis.
on my calculation Rs 650 should be waveup or should be adjusted for this month bill, so plz do it then after i will go for bill payment
and also revert me back as soon as possible,
i believe on airtel services till now that airtel cares for his customers so plz look in this matter and take necessary steps ASAP.
Thanks
Subash Shastri
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