Dear Sir/Madam,
This is to bring into your kind notice that i am using Airtel Prepaid Sim Card and on 9th March i was having balance of Rs. 25 around. At the end of the day i got a sms that your Radio Service has been activeted and 30 Rs. are deducted from your A/C and mr balance was -5 Rs. around.
Though i have not requested for any service and forcefully i is activated. After this i called the customer care people on 10th March evening. I called them 3 times and money for the call to customer care got deducted but they said your voice is not audible so he has to hang up the call. I did not understand why it happened for all three times. After this i could not able to connect to customer care.
Today at morning i called them twice but the same answer came from them.
It is not a matter of 30 Rs. only but for cheating to customer. Which is by any mean is not acceptable and also bring into your notice that same happened last month with me then i have spoken to customer care and money got refunded but this time i am not able to connect to them.
I request you to take appropriate action and do what ever you think is right.
Abhishesh Singh
9650727713
[email protected]
Rohini- New Delhi
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