Hello Mobile Users,
Hey Guys Please Promote the Cellular Operator who doesn't punish Customer by Charging Customer Care Calls. It is the basic right to call customer calls. Although the most of the companies gives Toll Free Calls (Microsoft, HCL, Samsung, LG, Videocon and many more...) dont forget the fact that these are not cellular companies who is having their own infrastructure to make the registration toll free.
till now (Tata Docomo) is not charging for any customer care calls.
Let the foolish companies should understand the fact that the customer is the KING
Empowering India’s 500 million plus mobile users, the country’s telecom regulator has decided to set up an online customer redressal mechanism, providing a platform for dissatisfied consumers to express their complaints against their service providers... Its a good move.
Put simply, any customer can log on to this web-based system, that will be maintained by Trai, to register complaints, violations or any other grievance against their mobile operator. This independent platform will work on a real-time basis, implying that the operator in question will immediately get the complaint, a top Trai official told ET.
This official also added that this system would enable Trai to monitor if customer grievances were being addressed. “We can then see as to what per cent of customer complaints are addressed, ” the Trai official explained.
When pointed out that only a fourth of the country’s mobile subscribers had access to the internet, the Trai official said that the regulator was trying to expand the scope of the platform to include SMS-based complaints. “We are looking at different technologies to explore if SMS or voice calls can also be made part of the online customer redressal platform, ” the Trai official added... Brilliant thinking here too.
Trai has decided to go in for this online model, as it is not empowered to handle individual consumer complaints against service providers. The regulator will begin the process next month, and after consultations with all stakeholders, it plans to have the platform working from the beginning of next fiscal (April 1).
Trai is also of the view that despite all operators having directed a three-tier redressal structure, which includes call centres, area-wise nodal officers and appallette authorities, most grievances went unaddressed. Currently, the only other option that a consumer has is to take the operator to court.
Meanwhile, the telecoms regulator will also meet the two telecom industry bodies next week — Cellular Operators Association of India and the Association of Unified Service Providers of India — over a demand by the industry that they be allowed to charge subscribers for calls made to customer care outlets. At present, all calls made to the customer care are free... What the duck is this?
“Operators have told us that a significant majority of calls that mobile users make to customer care are for enquiry purposes, and not related to grievances. Since running these call centres and offering customer care involves a huge cost, they want consumers to pay for this service, ” the Trai official quoted above said.
ET spoke to mobile service providers, who confirmed that the industry had jointly sought Trai’s approval to charge consumers for calls to the customer care, if they were not related to grievances/complaints.
But Trai officials are divided on the demand by telcos. “We do not have any mechanism to determine if a call to the customer is for a complaint, enquiry or for other purpose. Interpretations can vary. We want to give telcos a hearing on this issue, ” another Trai official added.
In another consumer-related move, the Trai is also planning to junk the Do-Not-Call (DNC) registry, as this has failed its purpose of ensuring that telemarketers do not make unsolicited calls or send SMSs to those enlisted in the DNC. Instead, the regulator plans to explore the option of setting up a ‘Do-Call’ registry, where only registered users would be called by telemarketing firms.
Dear Mobile Users,
This is going to be a big hit for major telecom players who thinks Customers are fool enough to Stick on to single Mobile Service Providers. Soon Airtel the leading GSM Operater in India will come to the bottom end service provider in India. In Kerala If Airtel customers calls customer care for registering a complaint it's chargeable. Truly unfair. This is been implemented all over India by making fool of customers by the help of TRAI. Since every one knows the MNP (Mobile Number Portability) is not yet started implementing as the discussions goes no where about last 2 years. But the telecom players and the TRAI began acting against the basic customer rights?? Just think Do you pay any show room guys or representative to try demonstrating about the any of the Products??? This is as simple as saying for registering our own service complaint is chargeable for you... The Airtel says 198 is Toll free. That is not true. They are fooling up the customers and making money in unethical way. Till now Tata Docomo and reliance not charging for the customer care calls. They straightly says like We are not ready to punish the customers.. Hurry up guys we need to De promote this Airtel Idiots who thinks the customers are fool.
Methods to do achieve our customer goals are
1) Dont allow Airrtel to promote their offers by sms or any means by sending an sms START DND to 1909
2) Please don't activate any of their Services in Airtel like Missed Call Alert (This is free in Docomo & some Networks)
3) Please deactivate the Caller tune service Airtel offer
4) Please not that after sending START DND any calls or promo comes from the provider we can claim RS.120 for every SMS or Promo Calls
5) Use the other Network Operators SIM for going Domestic&International Roaming by forwarding your calls to the other Mobile operator. (please check the rates of roaming charges (I believe the Docomo and Reliance is much cheaper compared to Airtel)
6) De motivate all the options where Airtel can make money by fooling customers
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