I have purchased 1 voucher for rs. 7000 from bag it today executive, mr. Mahendra on 26th June (india today group). The package was of book my holiday, which is affiliated to a company called "affordable sales promotions pvt ltd" based in noida. My booking ID (unique no.) 1622792253120, Order no. 174944, Membership no. BIT110332792; my phone no. 9412201474. I had sent the voucher with required draft of Rs 750/- in the 1st week of March (3/3). I had asked for stay at Rome/maluga/switzerland in May and had given 3 different dates as required. At the time of order confirmation they have committed that they will give the booking in our prefered hotel and place if form is submitted 45 days in advance. But when the hard copy of the form reached to them they were not willing to give us any of the hotels or places mentioned on the form and refused to allot it saying that those are not available with their vendors..While booking for this package in june I had told them (Mr. Mahendra) that i will be going to Europe next year and they had committed that i will get required accomodation for 4 adults for 7 days positively and sent me a list of resorts beforehand to prove the authenticity. Due to affliation with India Today group, I accepted whatever they said. Now after 2 months of continuous calls, I was told that room is not available i9n any of those places and maybe I can settle for some other destination. They offered me manali instead. My Europe tickets were booked and non refundable, so I went to Rome on my own accord. I then asked for Manali booking from 14th June, in one of the 5 resorts mentioned in ur resort booklet, but was offerd stay in a hotel called Presidency, which as per online, is a less than 2 star hotel, and not mentioned in their resort list. The hotel they are pushing for are very dingy, shady and low classI've sent them several mails on [email protected] but no reply.
Bookmyholidays. In, a promotional scheme by bag it today is a real bogus promotional scheme. While taking the booking amount of rs.7750/- For accomodation of 4 adults for 7 nights & 8 days, you will be promised with bundle of commitments but once after making the payment and then asking for bookings, the real gimmick starts.
Of-course they (customer care team @ 91-120- 6182100) never calls back, which is expected since they have cashed on your credit card and now you are the one who is suppose to be after them, keep on calling them, the way they DID to sell the package. On each call a new executive will pick up the call and all you will get is false commitments and assurances to give call back which they never do... in all this bookmyholiday. In is a big gimmick and started by bunch of un-trustworthy peoples.
I am already suffering and gone through all these things and via this complaint like to make sure that no one else should face the harrasment.
Also understanding that they do not have any vacancy where they have advertised, I want them to please return my booking amount (rs 7750) at least, even though I had to pay extra in Rome due to last minute bookings, failing which I want to be advised about any legal recourse I can take against them.
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