I am Jitesh Karanjkar, and this is regarding the refund of my membership (of Rs.35000/-) with Bajaj Highland Holiday Homes.
On 05-FEB, I got a phone call from “Bajaj Highland Holiday Homes”. The lady on the other side asked 3 questions and my answers were declared correct and I was invited to claim a gift vouchers in the evening at their office at MG Road, Pune (mentioned below).
I was offered a 5 years package of 7 days a year, for an “initial investment” of Rs. 35, 000/- on Saturday 5 Feb through their Sales Manager Siddharth and sales girl Komal.
But when i returned home and cross verified with the affiliated club, they directly denied any links with Highland Holiday Home. Also the sales person there had told us that i would be receiving my membership certificate and card within 15 days but even after 21 days I had not received any documentation from them. And hence I visited their pune office on sunday 26 Feband met Branch Manager Priti Gwal and asked for my complete refund of payment of Rs 35, 000 /- since they had made false promises and i had not used any service. The lady after much discussions and debate asked me to write application. And more over she said that she has no rights to take any action and the branch at Mumbai will be taking the necessary actions. I received an answer to my application on 2 mar stating that membership cannot be cancelled since it is non-cancellable and non-refundable.
According to the Consumer Court
"It is illegal to tag a service as NON-CANCELLABLE and NON-REFUNDABLE when you are actually not using their services."
Reference: Internet
Some more points for Cancellation:
1. I was assured by Manager Siddharth that i will get free access to Pan Card Club and Ganga Retreat club at Pune during my membership with highland, but when i personally contacted both the club they denied any such free affiliation and said i will get only 10% discounts on recreation.
2. On my second visit to highland office on sunday Branch Manager Priti was very rude and ill mannered and told me that i need to pay Maintenance cost of 300-400 for each club that i use for every year. Again this was never mentioned anytime during the session.
3. I was even assured by Sales Manager Siddharth and Marketing Girl Komal that if i opt for any affiliated Resort/hotel for my stay i need to pay only 650 /- as utility charges for any star hotel, but later on i discovered that its 650 /- onwards and this smart guys had never used this word onwards.
4. When i got the membership, they told me that i can rent out my unused holidays through them for which they will give me money. Now they are saying, its not their responsibility.
5. There are some more points which was being told by them but never mentioned on paper or something else written on paper and they have said something else. Even the marketing lady told me that Highland is Bajaj's Electrical group, on hearing this i said him to call your manager and give me proof that when bajaj has entered the relationship with you, then siddharth came and clarified that its no where related with Bajaj group.
6. Also during my session with Sales Manager Siddharth he told me various things about Highland Holiday and its affiliation but he or his teams never mentioned that the Highland Holiday Homes Pvt Ltd managed by Mr. Manohar P Bajaj was banned by SEBI on July 26 "debarring the Appellant, its promoters, directors, managers and persons in charge of the business of the schemes, from operating in the capital market for a period of five years"
Reference: http://www.sebi.gov.in/satorders/Highland.html (APPEAL NO. 46).
7. There are many more victims like me and few of them have approached the Media and there was article published against them in Pune Mirror on 22 March.
Reference: http://www.punemirror.in/article/203222011032200472323126de60be/Techie-‘conned’-into-investing-in-holiday-scheme.html
Now since they have dedcuted my money in one shot, i am expecting the same while refund.
I request you to please help me.
Thanks and regards,
Jitesh Karanjkar
9960605679
0 comments