Hi,
I have tried a flight booking through ClearTrip.com from Kolkata to New Delhi round trip (2 Adults) on 05/04 with trip id: 1204055260, it was showing me ticket fare of Rs. 15996/-, while I was trying to pay the booking through my CITI Bank credit card online, meanwhile I got a call from a Cleartrip representative and she has informed that she will give me a Rs. 400/- discount on the same booking if I make the payment through CITI Bank IVR phone call, so I have canceled the online transaction and made a payment of Rs. 15556/- through CITI Phone IVR call. After the payment was successful, she has informed me that the fare got increased somewhere around Rs. 2-. So, I have told her I am not comfortable with this price and asked her to cancel the booking. Then, she has informed me that she has stopped the booking and intiated my refund process and I will be receving the full amount of Rs. 15556/- to my credit card account with in 3-4 working days.
Now it has been more than 35 days. I called customer support several times but there is no satisfactory response, but they kept on giving me further time-line. Even speaking to the booking department Team (Ravi and Suresh) was of no help, they took all the necesarry details regading the booking and my Contact number, also they assured me that they will keep me informed about the refund status and still now i don't have any clue about my refund status. Now a days Customer support executives even disconnects my calls after keeping me on hold for a longer time.
Thus i have done follow up with their customer care through e mails and Phone calls, neither of it was effective enough for getting my refund.
As a evidence i have my CITI bank transaction email, CITI bank credit card statement, CITI Bank One Time Password (OTP) used at the time of phone pay.
In regard to my case, I have the following demands:
(I) Refund of Rs 15556/- with interest.
(II) Compensation of Rs 25, 000/- for the mental harassment and agony that I have gone through and call charges accrued.
This is for your information and necessary action.
Thanks
Asim Chowdhury
91 9804423616
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