I had booked a ticket on 16/06/2008 through the ezeego website with Booking Reference No. EZR-2008-465914/A, using my ICICI Credit card. However, there were some errors on the website some errors and ticket could not be generated. I called up the customer care and they (Satish) replied me with a Cancellation Acknowledgment saying that the transaction was canceled.
From: firstname.lastname@example.org [mailto:email@example.com]
Sent: Monday, June 16, 2008 3:52 PM
To: Joydeep Das
Subject: Cancellation Acknowledgment (6E - 23/06/08)
We acknowledge receipt of your request for cancellation as per the details mentioned hereunder.
Your Booking Reference No: EZR-2008-465914/A
Transaction ID 1192207
Date of Booking 16/06/2008
Service Type Air
No of Adults 1
No of Children 0
Customer remarks : AS PNR WAS NOT GENERATED PROCESS FOR FULL REFUND REF SATISH
However, in reality they charged for this transaction also (for which no one traveled) and it is reflected in my credit card statement. This has landed me in unnecessary trouble of following up with ezeego and ICICI while I am away in Dubai. I have called up ezeego customer care several times, but someone will always put me on hold to find the status all over again from scratch. I have been calling from Dubai and lost about Rs. 2000 (forget about the harassment) just following up. They promise to give a call back but never do so. The chat link on the site does not work. The gsm nos. for customer care are switched off. If I send an email, the automated reply gives me a new ref no. I am just frustrated at the kind of trouble ezeego has made me to go through.
I even wrote to the Thomas, ezeego Operations head. He read the email (I got a read receipt) but did not have the courtesy to even reply with an acknowledgment.
I hope there is someone who can help me...