Dear Sir / Mam,
I booked a United Air Ticket via goibibo. I had booked one way ticket New Delhi-Newark-Calgary the departure date was 30th May the cost of the ticket was Rs. 58500 and the same was cancelled on 26 may. Your customer care told me on phone that my ticket is cancelled and I will get refund in 15-20 days. I also got a mail for the same confiming me about the cancellation of the ticket and for which I will get refund after 15 days, I called them again to know the refund status. They told that it will take 10 more days. After 1 more week, through phone, I asked my refund status. They told that it will take 7 more days. Now, on 27 June, I called them up to know the final status of my refund. Upon talking to your manager, Ms. Harpreet Kaur she said to please wait till Friday (29.06.12) for getting the refund. On Monday 2nd July i called them again to know the refund status the customer care representative said its still under process and you would get refund in 3-4 working days. Now its more than 38 days and there is no refund still yet in my account. It has been a mental torture for me to call every now & then to customer care and ask about my refund the answer i get is “its in process i would get refund in 3 - 4 working days”. I have to pay my credit card bill through my refund money but I am unable to pay my credit card payment for which the bankers of the credit card are leving interest charges against my credit card which is more than Rs. 3000 pm. I have already suffered a lot mental agony and stress as well as financially. I want you to mail me the conversation between yourself and United Airlines about the refund status aginst my canacllation of ticket and also to know the final status of my refund. If further i do not get my refund amount the cancallation of the ticket i will be bound to take necessary legal action against your company for the suffering cost to me in getting my refund.
An prompt action in this matter is requested from your end.
Regards,
Parvinder Singh
9910276600
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